Question 1

How do I start therapy at Rainbow?

Accepted Answer

To begin therapy, fill out our Intake form at the top of the page, or call the Confidential Intake Line at (925) 692-2056, for assistance filling out the form. When calling the Confidential Intake Line, you will be asked to leave a message, and we will return your call in 7-10 business days.

Depending on our waitlist and availability, you will be matched with a clinician, and they will reach out to you to set up your sessions.

Question 2

Do you have a limit on clinical therapy and case management sessions?

Accepted Answer

The short answer is yes.

As of August 1, 2023, Rainbow implemented a new service time limit policy on all clinical and case management clients. Clients will be approved for 1 year of services, contingent on the date of their first session. This policy is effective for new clients immediately.

Clients who have currently been with us for longer than a year, or whose time limit will expire in the next 6 months, will be given a 6-month grace period (until February 1, 2024) in which they can secure more permanent services with the help of their clinician. Or, if they desire, clients are welcome to rejoin our waitlist and wait for services with a different clinician.

The new policy will give us the chance to support more community members with our services, and promote movement in the waiting list again. Thank you for your patience with us while we facilitate this transition.

Question 3

Are there updates about the current wait for therapy services?

Accepted Answer

Yes. We update our Clinical page monthly to reflect new changes on the top of the page.

Additionally, after you fill out the intake form, you are placed on our waitlist in the order of submission. We will occasionally contact you by phone and/or email to request an update on your interest in remaining on the therapy waitlist. Please respond to our email so we can keep an accurate list of prospective clients. If you do not respond, we will assume you are no longer interested and will remove you from the list.

Question 4

I'm a clinician, how do I transfer a client?

Accepted Answer

If you are a provider looking to refer clients to us, please fill out the Intake Form at the top of the page, or call the Confidential Intake Line at (925) 692-2056, for assistance filling out the form. Once submitted, your client will be served in the order we receive the intake submission. When calling the Confidential Intake Line, you will be asked to leave a message, and we will return your call in 7-10 business days.
 
Due to the high demand for our therapy services, we are unable to bypass our process for providers.

Question 5

What training do the clinicians have?

Accepted Answer

Our team is comprised of clinicians who are at different levels of training and experience. Your clinician may be a trainee or intern who is pursuing a graduate degree, an associate clinician who is under supervision and collecting hours for licensure, or a licensed clinician. Clinicians are assigned based on availability, not based on requested experience level.

Question 6

How much does therapy cost? Do you take insurance?

Accepted Answer

Fees are determined based on income and number of dependents when you have the first session with your therapist. We also have a cancellation fee that your therapist will outline in the first session.
 
We ONLY take Contra Costa Health Plan Medi-Cal insurance, however we do have assistance for people with other forms of Medi-Cal. You must be Medi-Cal eligible to receive assistance. Fees are not based on the experience level of the clinician. No other private insurance is taken.

Question 7

Can I receive therapy services if I live outside of Concord?

Accepted Answer

We are able to remotely serve people who reside within California via telehealth. If you have access to a phone or Zoom, we can serve you. 
 
You may join some of our peer or support groups,(rainbowcc.org/happenings) from anywhere as some are not clinical groups.

Additionally, some of our clinicians are back in-person, so please specify on the Online Intake Form if you prefer in-person or virtual therapy.

Question 8

Do you provide medication?

Accepted Answer

No. We are not a psychiatry facility, and do not have psychiatry professionals in-house to prescribe or administer medication. Please visit your psychiatrist for medication.

If you are over 18 years old looking for Gender Affirming Hormone Therapy services in California, you do not need a letter from a mental health therapist for access to hormones.

Clinical Services

Rainbow Community Center offers therapy for LGBTQIA+ individuals, couples, and families of all ages.

Para Ilenar el formulario en Español, visite esta página rainbowcc.org/saludmental.

How does it work?

Fill out this form in full and understand the following information.

Disclaimer: By filling out this intake, you will be added to a confidential database that is accessible by any of our clinical team.

Within 1-2 weeks, the Clinical Team will give you a call and talk with you about your interest in our services and talk with you more about therapist availability.

Once you have been matched with a therapist, they will reach out to you to set up an appointment and send along the necessary paperwork.

Rainbow is open Monday-Friday, we do not provide weekend sessions.

As of August 1st, 2023, we have implemented a 1-year service time limit policy.

When you are assigned a clinician, they will share more information about the policy.

We offer both Telehealth and in-person appointments, dependent on client preference and therapist availability.

Please note that if you have a child under 12 and parents are divorced we will need a copy of divorce custody agreement.

Do we take insurance?

We currently ONLY take Contra Costa Health Plan (CCHP) MediCal insurance, and if you have a different type of insurance, a sliding scale fee will be determined with a clinician before beginning services.

Frequently asked questions

How do I start therapy at Rainbow?

Do you have a limit on clinical therapy and case management sessions?

Are there updates about the current wait for therapy services?

I'm a clinician, how do I transfer a client?

What training do the clinicians have?

How much does therapy cost? Do you take insurance?

Can I receive therapy services if I live outside of Concord?

Do you provide medication?

Other Community Services

Clinical Services

Rainbow Community Center offers therapy for LGBTQIA+ individuals, couples, and families of all ages.

​

Para Ilenar el formulario en Español, visite esta página rainbowcc.org/saludmental.

​

How does it work?

F﻿﻿﻿ill out this form in full and understand the following information.

Disclaimer: By filling out this intake, you will be added to a confidential database that is accessible by any of our clinical team.

﻿﻿﻿Within 1-2 weeks, the Clinical Team will give you a call and talk with you about your interest in our services and talk with you more about therapist availability.

﻿﻿﻿Once you have been matched with a therapist, they will reach out to you to set up an appointment and send along the necessary paperwork.

Rainbow is open Monday-Friday, we do not provide weekend sessions.

As of August 1st, 2023, we have implemented a 1-year service time limit policy.

When you are assigned a clinician, they will share more information about the policy.

﻿﻿We offer both Telehealth and in-person appointments, dependent on client preference and therapist availability.

Please note that if you have a child under 12 and parents are divorced we will need a copy of divorce custody agreement.

Do we take insurance?

We currently ONLY take Contra Costa Health Plan (CCHP) MediCal insurance, and if you have a different type of insurance, a sliding scale fee will be determined with a clinician before beginning services.

Frequently asked questions

How do I start therapy at Rainbow?

Do you have a limit on clinical therapy and case management sessions?

Are there updates about the current wait for therapy services?

I'm a clinician, how do I transfer a client?

What training do the clinicians have?

How much does therapy cost? Do you take insurance?

Can I receive therapy services if I live outside of Concord?

Do you provide medication?

Other Community Services

Fill out this form in full and understand the following information.

Within 1-2 weeks, the Clinical Team will give you a call and talk with you about your interest in our services and talk with you more about therapist availability.

Once you have been matched with a therapist, they will reach out to you to set up an appointment and send along the necessary paperwork.

We offer both Telehealth and in-person appointments, dependent on client preference and therapist availability.