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Clinical Services

January 2024 Update

Clinical services update

This page is updated monthly. Please thoroughly read our frequently asked questions (FAQ) at the bottom of this page.

 

Please keep in mind that we have a 6 month wait for therapy services in English. The wait is longer for Spanish therapy services. Fill out the Clinical Intake Form to join the waitlist. As of August 1st, 2023, we have implemented a service time limit policy for our clinical therapy and case management services. Read more about the new policy in out FAQ section.

 

For more resources, call our Confidential Intake Line, where you will be asked to leave us a message and we will return your call in 7 business days.

 

Read our Privacy Notices in English and Spanish

Covid-19 and facility update

We are offering in-person and virtual therapy! Rainbow has settled in our new Concord location at 2380 Salvio Street, Suite 301, Concord CA 94520. If you would like to stop by the new space, we are open Monday through Friday from 10am-3pm.

Overview of services

Due to the experiences of rejection & discrimination encountered by LGBTQ*IA+ individuals, it is vital to have a safe space to explore these issues. Rainbow offers hope when it is most needed.

We provide clinical and peer groups for LGBTQ*IA+ to promote acceptance, bring people together, and improve communication.

Rainbow delivers outpatient mental health services, specifically serving lesbian, gay, bisexual, transgender, and questioning LGBTQ*IA+ communities. We offer:

  • Individual therapy

  • Relational therapy

  • Group therapy

Contra Costa Health Plan Medi-Cal accepted. We have a one-year service limit for our clinical services, including case management.

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Confidential Intake Line*

Call (925) 692-2056 • not a crisis line

Call our Confidential Intake Line to get connected to services, community resources, or general information. When contacting our Confidential Intake Line, you will be asked to leave a message, and we will get back to you within 7-10 business days to discuss your needs. Please read our Frequently Asked Questions section for more information.

* We are not a crisis center and cannot respond as such. If you are in crisis go to your nearest emergency room or dial 911.

Support and peer groups

View our Adult and Youth groups

In addition to therapy, we have different (in-person and virtual) support and peer groups for people to connect with others in the community in a positive space.

Online intake form (~6 month wait for therapy services)

English Online Intake Form

Intern training program

Our intensive clinical training program is geared to support masters interns seeking licensure in marriage and family therapy, professional clinical counseling, and clinical social work. Individual clinical supervision, group supervision, didactic trainings, agency wide in-services, interdisciplinary clinical meetings, cultural competency trainings, peer chart review, and staff meetings are components of the training program.

Trainees and associates commit to providing at least 10 clinical hours per week. Time commitments range from one academic year to one calendar year. Rainbow prioritizes culturally humble services, and we actively recruit interns who can provide services in Spanish and English. Please let us know if you have language capabilities.

Due to our staffing, we are unable to provide supervised clinical training for clinical psychology PhD and PsyD candidates and interns.

Individuals who are interested in a training position should submit the following materials to Director of Clinical Services, Nicole Lapointe at nicole@rainbowcc.org

  • Cover letter that describes your previous experience and interest in working with the LGBTQ*IA+ community

  • Resume

  • Offers are contingent upon a LiveScan background check and TB test

Our team is comprised of clinicians who are at different levels of training and experience. At Rainbow, we work with and guide clinicians from trainees until they become licensed clinicians.

  • How do I start therapy at Rainbow?
    To begin therapy, fill out our Intake form at the top of the page, or call the Confidential Intake Line at (925) 692-2056, for assistance filling out the form. When calling the Confidential Intake Line, you will be asked to leave a message, and we will return your call in 7-10 business days. Depending on our waitlist and availability, you will be matched with a clinician, and they will reach out to you to set up your sessions.
  • Do you have a limit on clinical therapy and case management sessions?
    The short answer is yes. As of August 1, 2023, Rainbow implemented a new service time limit policy on all clinical and case management clients. Clients will be approved for 1 year of services, contingent on the date of their first session. This policy is effective for new clients immediately. Clients who have currently been with us for longer than a year, or whose time limit will expire in the next 6 months, will be given a 6-month grace period (until February 1, 2024) in which they can secure more permanent services with the help of their clinician. Or, if they desire, clients are welcome to rejoin our waitlist and wait for services with a different clinician. The new policy will give us the chance to support more community members with our services, and promote movement in the waiting list again. Thank you for your patience with us while we facilitate this transition.
  • Are there updates about the current wait for therapy services?
    Yes. We update our Clinical page monthly to reflect new changes on the top of the page. Additionally, after you fill out the intake form, you are placed on our waitlist in the order of submission. We will occasionally contact you by phone and/or email to request an update on your interest in remaining on the therapy waitlist. Please respond to our email so we can keep an accurate list of prospective clients. If you do not respond, we will assume you are no longer interested and will remove you from the list.
  • I'm a clinician, how do I transfer a client?
    If you are a provider looking to refer clients to us, please fill out the Intake Form at the top of the page, or call the Confidential Intake Line at (925) 692-2056, for assistance filling out the form. Once submitted, your client will be served in the order we receive the intake submission. When calling the Confidential Intake Line, you will be asked to leave a message, and we will return your call in 7-10 business days. Due to the high demand for our therapy services, we are unable to bypass our process for providers.
  • What training do the clinicians have?
    Our team is comprised of clinicians who are at different levels of training and experience. Your clinician may be a trainee or intern who is pursuing a graduate degree, an associate clinician who is under supervision and collecting hours for licensure, or a licensed clinician. Clinicians are assigned based on availability, not based on requested experience level.
  • How much does therapy cost? Do you take insurance?
    Fees are determined based on income and number of dependents when you have the first session with your therapist. We also have a cancellation fee that your therapist will outline in the first session. We ONLY take Contra Costa Health Plan Medi-Cal insurance, however we do have assistance for people with other forms of Medi-Cal. You must be Medi-Cal eligible to receive assistance. Fees are not based on the experience level of the clinician. No other private insurance is taken.
  • Can I receive therapy services if I live outside of Concord?
    We are able to remotely serve people who reside within California via telehealth. If you have access to a phone or Zoom, we can serve you. You may join some of our peer or support groups, from anywhere as some are not clinical groups. Additionally, some of our clinicians are back in-person, so please specify on the Online Intake Form if you prefer in-person or virtual therapy.
  • Do you provide medication?
    No. We are not a psychiatry facility, and do not have psychiatry professionals in-house to prescribe or administer medication. Please visit your psychiatrist for medication. If you are over 18 years old looking for Gender Affirming Hormone Therapy services in California, you do not need a letter from a mental health therapist for access to hormones.
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Other Community Services Anchor

Other Community Services

Contra Costa County’s Mental Health Access Line

Mental health and substance use services, referrals, and general information, 24/7 services—1-888-678-7277.

Contra Costa Crisis Center trained and supportive counselors are available to provide emergency support. Language interpretation services are available Monday-Friday from 9-5 pm. 

Contra Costa Crisis Center

Suicide Prevention, 24/7 services—1-800-273-TALK (8255) or 1-800-SUICIDE (784-2433)
Crisis Intervention, 24/7 services—1-800-833-2900

211 Phone Access Line

Dial 211 or visit www.211database.org

Information is available 24/7 for local health and social services. Contra Costa Crisis Center responds to these non-911 calls.

Trevor Project

Call 1-866-488-7386, text START to 678-678, or chat.  

24/7 crisis counseling is available and free. 

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